z/:outsourcing is a deeply established and well entrenched global business strategy, maturing and evolving to deliver value beyond just cost savings.

Outsourcing is becoming new again.There was a time when businesses even delivered their own mail. Then they outsourced it, first to the post office, then commercial couriers, and now the Internet. What's new is the explosive outsourcing of services, increasingly defined down to precise functions that can be performed in the most optimal location anywhere in the world. Outsourcing is delivering results. A large majority of customers (87%) say that today's outsourcing delivers the benefits projected in the original business case, which is remarkable, considering the complexities and unknowns that are involved.

Saving money is important, but so is access to talent, capabilities and business flexibility.